How and why I switched to Capitec.

Let me tell you a story: It starts out with a queue.

Long. Long queue. I was in my local branch of a bank that shall remain unnamed right now, hint: Blue. I wanted to take out a card to use for online purchases, and went in to get what i needed to know. After sitting on an uncomfortable chair for 2 hours, I finally got to see a consultant. I laid out the papers I had on the table, asked them why my current cheque card won't work with online purchases yadda yadda. I had a list of things I need to get and an even longer "gemoeds be***king". Walking down the mall to get a coffee. I saw Capitec, and thought to myself: "Let me give it a try."

I kid you not. 30 minutes. And I got the card I needed, less bank costs, and WAY better benefits.

A few times I went into a branch, and got the answer: "You know you could have done this on the app right?" The app has some flaws, but heck! Its sooo much better than ANY of the competitors I have tried.

Now the reason I'm writing this review. Today I had to update my residential address. I walked past that branch that I decided to make the change at. I walked past the queue of people waiting to go into the blue bank that isn't open yet. Walk into the Capitec branch, greeted by friendly staff members. I barely got to sit down before a consultant saw me. We had a nice chat about cattle of all things, and in 5 minutes, I was done.

I walked past the queue of people that are still waiting for blue to open its doors, and just felt like I needed to thank Capitec for making banking easy.

Thank you.