horrified, angry and very, very dissapointed.

I took a loan with Capitec and they debited 07 December 2020 as per agreement. Two days later I got the call that I didn't pay my monthly dues. I told that consultant that the money was debited out of my account. He humbly apologized and told me that the money hasn't reflected yet. On the 28th December 2020 I got an sms that I am a bad payer. went into a branch and inquired and was given a Ref number and the promise that someone will call me regarding the inquiry. On the 7th Jan 2021 I was double debited and the other debit was R60 more than the monthly debit. NO CALL RECEIVED REGARDING THE INQUIRY. Today I got and sms saying I an in dispute with Capitec. my credit score will be affected. Whos fault is it that the money didnt reflect? definitely not the bank they debited from