Horrified

<div>Horrific customer caccre! 15 days ago,my 90 year grandmother asked me to please draw her last R200 she had left in her account. And be that as it may,I went to one of the Capitec ATMs newly installed at the Engen garage. Only to my disappointment the card gets returned and the receipt shows money requested and money dispensed. So I stood there for another 15minutes waiting for the money to come out of the machine a s nothing comes out. I was told to bring my frail 90 year old grandmother to the bank branch where I was told it would be investigated and after 7 days the money should reflect back into her account. After the 7 days o contacted customer care and they rod me it will be reimbursed. So now my poor old grandmother has to sit without electricity and no money. Almost R100 was spent in ubers a d taxis to get to the ATM just to go check of there money has been reimbursed. Still nothing. This is totally absurd </div>