Horrific service from capitec bank.

So this is irritating. My wife a couple of months ago got a debit order with capitec of a whole R2, 500 deducted from her account and created another account. But continued to deduct.

Capitec had no interest of looking into this but instead claimed a lot of people are having this problem and it's a subscription that cannot be reversed.

Now she got a call a few mins ago from another company offering a loan. They did a credit check only to find out that my wife had a loan few months ago that she wasn't aware of, just around the time she got the 1st deduction.

Remember, capitec claimed that this was a subscription and cannot be helped.

Capitec has to answer. Because this might just be a syndicate ripping people off that capitec is ignoring. Especially if a lot of people are being affected and capitec is aware of