Horrific service

I made an immediate payment from my capitec savings account to my Standard Bank and was charged a R7.50. After 4hrs money was not yet in my Standard Bank account, when I called to inquire I was met with this rude lady who dropped my account, I again called due to the emergency of the transaction, was told that Capitec is experiencing some problems . Granted that they are having technical issues but I paid R7.50 for no service delivered. The Team Leader refused to talk to me , this is the most horrible service I could have anticipated