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daisy T

1 reviews | Active since Jul 2020

22 Apr 2024, 16:00

Horrific service and worst bank to ever exist

Capitec went and did it again. Just a little over a year and my account is suspended again, because of ***** that their client care can’t even explain. Last year my account was suspended because of *****, after all the proof they needed to show that there are no *****ulent activities they still took my money and I never received any follow up on that. Today my account is suspended again, apparently I received money yesterday. Which there is no proof of in the app and statement, and they can’t even tell me who sent me the money. Last year I spent 2 months without my accounts and their *********** staff couldn’t even careless, I fear the same even this year. Literally the worst bank ever. Do yourself a favour and use another bank if you don’t want stress.

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Replies (2)
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daisy T's update23 Apr 2024, 09:36
Reviewer Update
This bank is really nonsense, I keep calling their client care centre and like always everyone has a different story, they’ve escalated to ***** department which seems to not exist cause even last year they ended not doing anything. Someone sent me an email yesterday after I wrote a review here and said they gonna call in 2 hours and they didn’t. Saying this is horrific service is an understatement. This is just ******* of a bank
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daisy T's update26 Apr 2024, 11:13
Reviewer Update
Seriously don’t know what the hold up is now. Y’all requested that my Standard Bank be stopped , you’ve activated the capitec bank account since I’ve sent everything you needed but you taking for ever to email standardbank to activate my account and put my money bank. Seriously you incompetency is out of this world. Last year you stole R1000 from my account and I never got it back, the same thing is happening again, I really don’t understand what the hell is wrong with this bank. When you stopped the account I had R1723 on my account, you open it I have R0. I want the money back and I want you guys to use the same energy you used to email Standard Bank to stop my account to use it again to email them to open the account