Horrific service

Capitec is honestly a terrible bank. Someone accessed my banking app, transferred all my savings into my normal account, transferred the money into their Capitec account and then withdrew it from an FNB atm. First of all they did not bother to get back to me with regards to my complaint so I had to go into the bank and find out what was going on. The lady I spoke to from the ***** department was so rude and told me that someone had logged in with my pin so they would not be refunding my money. They must have guessed my pin, it is the only possibility but you put so much trust into your bank to just loose absolutely everything you have. And then she proceeds to tell me that Capitec did not ***** my money someone else did and repeats the whole story of what happened, treating me like I'm an idiot??? Absolutely disgusted with the service and the outcome. I had just been told I had lost everything, with no sympathy at all. We are not people to them, we are just another number.