Horrific service

I am having huge problems with a payment that is not being released to my account. My father paid R50 000 to me on the 12th June (over a month ago). Standard bank put a hold on it because of it being quite a big amount – but then released the hold the next day. My father has telephoned Standard bank and been into the branch. They assure us that all is in order on their side and Capitec needs to release the R50 000 I have telephoned Capitec numerous times, emailed their complaints department twice now. Of the many stories, - that an email would be sent through to the ***** department and I would have an answer within 24 to 48 hours. Never any response to me or feedback - told that case would be escalated to the ***** department and that I would be phoned back. Once again no response at all - Unhelpful consultants who tell me “that is the way Capitec works” ?

So Capitec has been sitting with this R50k for over a month and I cannot get it released!!