Horrific experience at capitec

Service at Capitec is very bad ...I skipped my premium for April and make sure that for May deduction I pay the outstanding balance , its been a week now but the premium is not allocatated on my policy , when I phone will be told that the matter has been transfer to ict dept..I'm sitting with stress and confusion that if something happen and I have to claim I will be told that my policy is in errears they won't be able to assist, The matter was supposed to be resolved within 48 hours but it took them 3weeks..Im even thinking of changing a Bank and shifting to other insurance company who will take clients matters in to consideration ..