Horrific Customer Service with no feedback

Spoke to the 1st advisor. To try and make an arrangement. The attitude was horrific. I was placed on mute then advised im being transferred without advising where im being transferred to or why as I never requested my call to be transferred. No arrangement or agreement was completed on the call at all. I had to call back spoke to 3 other people before speaking to Kea in Complaints Team who advised I will receive feedback in 24 hours. Its been a week and I received a Customer Satisfaction survey instead. Are u kidding me, im not satisfied. I still have no sort of arrangement neither have I received feedback on the Advisors behaviour whom I spoke to first. How do you not know who I spoke to if you ask me security questions to access my account?? Is this becoming a Mickey Mouse business where I give personal info and there is no trace of who accessed my account. A Big Wow