Horrific

My mother's account has been frozen since January 2023. Every time she went to the bank she has been told that there is an account they are investigate but the account is not hers. she cannot access her money, she cannot use the bank. Her savings have been frozen for over 2 months now. Capitec, is this how you treat your loyal clients? are you now *****ing from honest living citizens?. why freeze an account without any valid reason? must we take this to the Ombudsman, for you to open up the account and give the woman access to her money? You better have a very good reason for such stunts.