1 reviews | Active since Dec 2015

20 May 2017, 12:41

Horrific

<p>I went to Capitec on the 26th of April to reverse R600 from Mtn which I did a stop order then I was told that it will take 14days which after 14 day I went back to Capitec Rosebank then agent from the called the call centre to ask how many days will the reserve take which shexpires told me that 14working day which will be the 9th of May, since it hasn't reflected in decided to go today which it's the 20th of May to the same branch in Rosebank which this lady told me that they don't know it will reflect on my account. Why would I be told 3 different stories about money reflection??? This lady didn't even seem like she cared about what I was telling her.. I'm really annoyed</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 May 2017, 10:01
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank