Horriffied Angry Capitec Customer!!!

Good Day My Name is Emelia Lendor and have been a loyal client off Capitec Bank for 12 years.

2 Weeks ago my Mobile Banking App on my phone was not working and I went to the Somerset Mall Branch to get it fixed and to get a new bank card . The consultant helped me to restore my Mobile Banking App with my new pin and I had my new card with a new pin. That took place on the Tuesday , the 23rd and my salary got paid into my account on the Saturday the 27th. I never even received an sms confirming my salary was in my account. Had to open up the new Mobile Banking App to have a look. This is where I descoverd that the amount of R3500 was out of my account .

Someone created a Beneficiary for a Luno Company and the payment was made out as Capitec Fees into a Standard Bank account.

How was that possible when I had my new pin number . I did not create that account and how could that happen between the Tuesday and the Saturday.

I went to the Somerset West Branch to ask what happened. They gave me a 8 days waiting period for a full investigation from the Bank. I am furious. I don't earn a big salary and how am I to survive. They can't even say if I will get my money back. Nobody from the Bank has even contacted me.

I want answers and my money back..They are Suppose to Protect the clients money.

Please assist me in this matter as I need help Urgently.

Kind Regards Emelia Lendor