Horrid Manners
<p>I called into the call center today at 13:48:40 and experienced the displeasure of getting through to a lady named Julia of whome i've been informed her line manager is Zenzile by Yolanda (who was very patient with me). Firstly ,Julia ansered the call whilst speaking to someone else on the side (rude), Secondly Julia decides to drop the call while im speaking to her...? (Extremely rude) I'm not sure if i was wasting her time so much so that she could drop the phone while i was on the line with her. Or maybe she was more interested in speaking to her colleague rather then doing her job. Either way her behavior was appalling !</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Thobisile
I refer to our telephone discussion and your HelloPeter post.
I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the bad service experience.
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the relevant line managers to ensure the necessary remedial actions take place.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Thobisile
I refer to our telephone discussion and your HelloPeter post.
I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the bad service experience.
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the relevant line managers to ensure the necessary remedial actions take place.
Adwena Williams
Complaint Officer
Capitec Bank