BD
Bongiswa D
1 reviews | Active since Dec 2025
10 Apr 2026, 10:34
Horrible, unrealistic charges
If I could give them none I would,such a horrible bank been with y'all for almost 15 years I chose y'all because of the lower fees,I just tried withdrawing money and the machine declined my transaction because of a limit, a whole R10 was taken because of a failed transaction. I'm slowly withdrawing myself as a client. The fees are way too high and being charged ridiculously for no reason. You better up your game or y'all end up also closing branches.
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Replies (3)
Capitec Bank's replyOfficial
10 Apr 2026, 12:43Hello, thank you for sharing your experience with us. We are really sorry to hear how frustrating this has been, especially after banking with us for so many years. We understand how disappointing it feels when you are charged and the transaction does not go through as expected.
When a withdrawal is declined because a daily or ATM limit has been reached, the ATM operator may still apply a fee for the attempt. This charge is not always set by Capitec and can come from the ATM owner, which is why it may reflect even though the cash was not dispensed. We understand how this can feel unfair and we truly value you raising it.
Capitec Bank's reply10 Apr 2026, 12:43
Official
Hello, thank you for sharing your experience with us. We are really sorry to hear how frustrating this has been, especially after banking with us for so many years. We understand how disappointing it feels when you are charged and the transaction does not go through as expected.
When a withdrawal is declined because a daily or ATM limit has been reached, the ATM operator may still apply a fee for the attempt. This charge is not always set by Capitec and can come from the ATM owner, which is why it may reflect even though the cash was not dispensed. We understand how this can feel unfair and we truly value you raising it.
Capitec Bank's replyOfficial
10 Apr 2026, 14:49Is there anything else I can assist you with before we wrap up?
Capitec Bank's reply10 Apr 2026, 14:49
Official
Is there anything else I can assist you with before we wrap up?
Capitec Bank's replyOfficial
10 Apr 2026, 14:54Should you need any other assistance please contact us anytime.
Did you know you can easily check your balance using WhatsApp .
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!❤️
Capitec Bank's reply10 Apr 2026, 14:54
Official
Should you need any other assistance please contact us anytime.
Did you know you can easily check your balance using WhatsApp .
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!❤️