Horrible understanding from advisor and no help in return

I currently have 3 active credit applications with Capitec and they are my primary bank (2 loans and 1 credit card) and I have noticed that my payments for my loan went off successfully however my credit card payment which was due on the 27th of March still hasn't left mg account. I received my statement which shows me the balance which needs to be paid and the date it was due by. I attempted to call customer services via the app however in-app calling seems to be down.

I decided to make a normal call using the customer services number and go through to an advisor who had a look at the account and transferred me over to the accounts team. I then reach the accounts team only to be told that my last payment was in February and my next payment is due in April and March is fully up to date (what the actual bleep?) So I'm patiently trying to let the advisor know that I received the email stating that payment of *** amount is due on the 27th March and I haven't physically paid this neither was I debited so I would like to pay it and she kept persisting in stating that it is up to date. I calmly asked her to take a minute and look at the account thoroughly and even get assistance from a senior if needed because logically how can I pay in February, not pay in March and next payment is due in April when I received my statement telling me the date and amount due. She then tells me that my balance in the credit card doesn't matter and my account is up to date. I truly lost hope at that point because my concern is that I work really hectic hours and I don't have time to be on the phone begging to tell Capitec to take the money that's due to them and having the credit card fall in arrears over a fuvk up done by them. We set up debit orders for convenience. This is utterly disappointing and get better service in your accounts team. Active listening is a skill. Teach them to advisors. I have now left that call completely upset with no resolution