Horrible towards customers

On the 26th of Feb 2022 I accidentally made a transfer to *** insted of *** I called Capitec and I was told that I need to contact the person of which I did and she promised to transfer it back .. The following day I went to Maponya Mall to report the matter and an incident was logged for me but when today the 28th when I followed up I was told told that the lady is un reachable and there is nothing that they can do all I need to do is take her to Small Claims court. The lady I spoke to advised me that Capitec regards that as negligence and I asked that Capitec does not make any errors?