mN
mmbengeni N
1 reviews | Active since Dec 2013
06 Mar 2026, 09:20
Horrible Services from Capitec bank
I have been in contact with capitec from online and also inside the branch. I sold my car to Gobid, but my funds were frozen, when I ask why, they asked for several documents which I completely sent, now everyone who wants to assist keeps on asking for the same documents, how many documents should I keep sending before they resolve my issue.
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Replies (2)
Capitec Bank's replyOfficial
06 Mar 2026, 10:41Good day mmbengeni,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply06 Mar 2026, 10:41
Official
Good day mmbengeni,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
mN
mmbengeni N's updateReviewer Update
06 Mar 2026, 11:33This is the message I always get and then nobody bothers to follow up on the complaint, I've received plenty of this emails without any help
"Hello MMBENGENI SINGO
Thank you for your email. We have received your complaint and aim to resolve this matter for you as soon as possible.
The case number for your complaint is ***4.
Please note the following next steps in our process, which may take up to 10 days to complete:
Your case will be handled by a dedicated Complaint Management Officer.
They will call you within 24 hours to gather more details about your complaint.
Once we have confirmed these details, we will begin our investigation.
We will keep you informed throughout this process.
To track the status of your case, please consider using our tracking feature on WhatsApp:
WhatsApp ***
Select the ‘Self-service’ option from the ‘Main Menu’
Select ‘Track my Queries’
Select ‘Complaint Queries’
Your complaint is a priority for us. Thank you for your patience whilst we complete our investigation."
"Hello MMBENGENI SINGO
Thank you for your email. We have received your complaint and aim to resolve this matter for you as soon as possible.
The case number for your complaint is ***4.
Please note the following next steps in our process, which may take up to 10 days to complete:
Your case will be handled by a dedicated Complaint Management Officer.
They will call you within 24 hours to gather more details about your complaint.
Once we have confirmed these details, we will begin our investigation.
We will keep you informed throughout this process.
To track the status of your case, please consider using our tracking feature on WhatsApp:
WhatsApp ***
Select the ‘Self-service’ option from the ‘Main Menu’
Select ‘Track my Queries’
Select ‘Complaint Queries’
Your complaint is a priority for us. Thank you for your patience whilst we complete our investigation."
mN
mmbengeni N's update06 Mar 2026, 11:33
Reviewer Update
This is the message I always get and then nobody bothers to follow up on the complaint, I've received plenty of this emails without any help
"Hello MMBENGENI SINGO
Thank you for your email. We have received your complaint and aim to resolve this matter for you as soon as possible.
The case number for your complaint is ***4.
Please note the following next steps in our process, which may take up to 10 days to complete:
Your case will be handled by a dedicated Complaint Management Officer.
They will call you within 24 hours to gather more details about your complaint.
Once we have confirmed these details, we will begin our investigation.
We will keep you informed throughout this process.
To track the status of your case, please consider using our tracking feature on WhatsApp:
WhatsApp ***
Select the ‘Self-service’ option from the ‘Main Menu’
Select ‘Track my Queries’
Select ‘Complaint Queries’
Your complaint is a priority for us. Thank you for your patience whilst we complete our investigation."
"Hello MMBENGENI SINGO
Thank you for your email. We have received your complaint and aim to resolve this matter for you as soon as possible.
The case number for your complaint is ***4.
Please note the following next steps in our process, which may take up to 10 days to complete:
Your case will be handled by a dedicated Complaint Management Officer.
They will call you within 24 hours to gather more details about your complaint.
Once we have confirmed these details, we will begin our investigation.
We will keep you informed throughout this process.
To track the status of your case, please consider using our tracking feature on WhatsApp:
WhatsApp ***
Select the ‘Self-service’ option from the ‘Main Menu’
Select ‘Track my Queries’
Select ‘Complaint Queries’
Your complaint is a priority for us. Thank you for your patience whilst we complete our investigation."