Horrible services

On the 28th of October I bought airtime using capitec banking app the bought R50.00 telkom airtime which money was deducted from my account but to my surprise the airtime was not added to my cell phone I called the call centre they told me it's a technical error money would reverse within 2 days it's the 29th of November nothing still. So yesterday I bought R50.00 telkom airtime again which is still not paid into her cell phone number but money is deducted . Today which is the 29th of November I called to query about my mom being reversed I'm told to call Telkom ? Why the hell would I call a 3rd party which didn't deduct my money from my account and why is it that my last transaction was not reversed . I'm really disappointed at capitec you truly made banking to be SIMPLY Stupid . I'm switching banks at the end of this month if this is not resolved today I want my money back or I'm stopping payin back your loan