Horrible services

It is with the greatest of unhappyness that im writting this review, my account has been frozen for more then a 5+ days with capitec, head office tells me that they can not assist me because of the fact that they question the activeness of my account, proof and avidavits was submitted, still my account remains froze.... This after having banked with capitec for more then 10years,is this what you call service? Im ever sorry that I've chosen to bank with you capitec