Horrible service with no sense of urgency

I am writing this complaint to express my frustration and anger over capitec bank ATM issues. I made a deposit of R1700 at the ATM in Eldorado Park Shoprite centre and the ATM switched off without the money being credited to my account!

I immediately went to the branch and was advised with no remorse or empathy that it would take 24 hours. There was no sense of urgency for me to be assisted even though I expressed to the consultant that the money is for my monthly groceries and without it I don’t know what my family and I would do.

I feel like as a loyal customer the service I received was absolutely pathetic and I’m not sure if treating clients badly and without a sense of urgency is a reflection of the culture of Capitec bank

May I please request for the funds to urgently be credited to my account