Horrible service with no feedback

I logged a complaint of missing money that was paid from my account to my husband's FNB account. It was immediate payment over 10 days ago. It hasn't cleared in his account. The money has left my account. I called Capitech call centre 3 days later and they said they would log an enquiry for missing money and get back to me within 48 hours. 5 days later. Still no feedback, I have called 3 times over the last 3 days and they tell me that the person is in the back office and I cannot speak to them they will send an email for the person to call me back to date still no call back. In such trying and challenging times it would be nice to get communication from my bank. I haven't had such treatment from Capitech before and it's making me question whether after 8 years I still want to bank with you or if I should cut my losses and switch banks. If something doesn't happen ASAP, I'm moving banks. Money is needed and with the missing money my creditor is calling me non stop asking for it and I can't give an answer as to when it will be paid. I'm really disappointed, hurt and angry with the service. ***7 - Ref number for the complaint. I have been asking nicely but now I demand feedback!