Horrible service when it comes to solving ***** cases

The bank is useless when it comes to solving ***** cases. I am a Capitec bank customer and I am soooo disappointed with the bank. On the 29th of October 2023 there was an unauthorised transaction that took place in my account and I immediately reported this issue with their ***** team. To my greatest surprise everytime I make contact with them to follow up I keep being told that they will come back yo me within the next 14 days, I don’t know how many 14 days have passed now, I have been waiting!! I have not received my money back nor have I received help from the bank. I wrote a review here on Hellopeter on friday the 24th and they responded and said I will be called the next business day, And I have never received any calls from them. Yesterday I made a follow up and I was told an email has been sent to the agent that is dealing with the case and should wait for another 14 days!! What is this? I trusted this bank and I really thought that by this time I would have received my money back but noooo the bank doesn’t care