Horrible service received from capitec client services and forex department

Good Day,

I must I am disappointed by the horrible service I have been receiving from your client service and Forex department. I made an eft payment(normal) from my capitec account into an fnb Lesotho account of R1000.00 yesterday morning. This morning I checked with my helper if she received it and said she hasn’t. I phoned your client service department, who then said I should phone Forex department as they are responsible for this type of query.

I phoned forex said they are not responsible for reversing such transactions, I should contact client service because the payment was supposed to automatically reverse, I was put through back to client services, I was told it forex who is supposed to reverse it but if they don’t want to, client services will have to lodge a query which will take 14 days and I will be charged a fee and there is no guarantee if this money will be reversed or no.

Firstly I was not aware that capitec does not do international eft, secondly I cannot be held responsible for a fee for payment that was processed and allowed to go through by capitec systems when capitec does not do such payment. Third being given the run around by your two departments to sort this out and blame shifting between departments. This how clients should be treated, this is poor communication and disgusting client service from your end. No query has been registered because no one was willing to register it. I want my money returned because I have been inconvenienced greatly because my helper was supposed to be returning tomorrow and now she cannot because she has not received the money I sent her. I will be closing my account after receiving my accounts with capitec after this inconvenience.