Horrible service received from Capitec bank

This is the worst bank ever. I received money for my royalties from Amazon the funds did not clear. Capitec sent a notification that I should contact them regarding the transaction. I did that and no one is willing to assist even now. Today I called 3 times the forex consultant who answered was Zanele who just decided to end the call in the middle of the conversation. I called the advisor said she transferring the call back to the forex department the call got cut. Until when is this going to keep on happening? Will I ever receive my money?