LM
Lerato M
1 reviews | Active since Apr 2014
18 Apr 2026, 11:32
Horrible service, No feedback.
Im still waiting for Clayton from Forensics to provide feedback. I dont want a call, they must put everything in writing.
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Lerato M's updateReviewer Update
20 Apr 2026, 11:56I am writing this to express my absolute outrage regarding the treatment I received at the Capitec Dobsonville branch today. My account has been restricted without valid justification, and the handling of this matter by the branch staff has been a total failure of professional standards.
I was first "assisted" by a consultant named Zee, who was rude, dismissive, and refused to provide her full name when requested. When I insisted on my right to be assisted, she maliciously pressed the panic button, a gross misuse of security protocols that caused me, a pregnant woman, immense and unnecessary distress.
Furthermore, the Branch Manager, Nonkululeko, has demonstrated complete incompetence in resolving this. Instead of addressing the ******** block on my account, she is making unreasonable and obstructive demands. I am being told to provide "proof of payments" for my own legitimate funds and am being sent away to get an affidavit. This is a blatant attempt to frustrate me and delay access to my money, which I require for urgent medical and logistical needs.
As a client, I should not be subjected to ************ tactics and incompetence when trying to access my own assets. I demand that Capitec Head Office intervene immediately, lift the ******** restriction on my account, and take disciplinary action against both Zee and Nonkululeko for their unprofessional conduct and bad-faith treatment of a client.
Branch: Dobsonville
Staff involved: Zee (Consultant) and Nonkululeko (Branch Manager)
I was first "assisted" by a consultant named Zee, who was rude, dismissive, and refused to provide her full name when requested. When I insisted on my right to be assisted, she maliciously pressed the panic button, a gross misuse of security protocols that caused me, a pregnant woman, immense and unnecessary distress.
Furthermore, the Branch Manager, Nonkululeko, has demonstrated complete incompetence in resolving this. Instead of addressing the ******** block on my account, she is making unreasonable and obstructive demands. I am being told to provide "proof of payments" for my own legitimate funds and am being sent away to get an affidavit. This is a blatant attempt to frustrate me and delay access to my money, which I require for urgent medical and logistical needs.
As a client, I should not be subjected to ************ tactics and incompetence when trying to access my own assets. I demand that Capitec Head Office intervene immediately, lift the ******** restriction on my account, and take disciplinary action against both Zee and Nonkululeko for their unprofessional conduct and bad-faith treatment of a client.
Branch: Dobsonville
Staff involved: Zee (Consultant) and Nonkululeko (Branch Manager)
LM
Lerato M's update20 Apr 2026, 11:56
Reviewer Update
I am writing this to express my absolute outrage regarding the treatment I received at the Capitec Dobsonville branch today. My account has been restricted without valid justification, and the handling of this matter by the branch staff has been a total failure of professional standards.
I was first "assisted" by a consultant named Zee, who was rude, dismissive, and refused to provide her full name when requested. When I insisted on my right to be assisted, she maliciously pressed the panic button, a gross misuse of security protocols that caused me, a pregnant woman, immense and unnecessary distress.
Furthermore, the Branch Manager, Nonkululeko, has demonstrated complete incompetence in resolving this. Instead of addressing the ******** block on my account, she is making unreasonable and obstructive demands. I am being told to provide "proof of payments" for my own legitimate funds and am being sent away to get an affidavit. This is a blatant attempt to frustrate me and delay access to my money, which I require for urgent medical and logistical needs.
As a client, I should not be subjected to ************ tactics and incompetence when trying to access my own assets. I demand that Capitec Head Office intervene immediately, lift the ******** restriction on my account, and take disciplinary action against both Zee and Nonkululeko for their unprofessional conduct and bad-faith treatment of a client.
Branch: Dobsonville
Staff involved: Zee (Consultant) and Nonkululeko (Branch Manager)
I was first "assisted" by a consultant named Zee, who was rude, dismissive, and refused to provide her full name when requested. When I insisted on my right to be assisted, she maliciously pressed the panic button, a gross misuse of security protocols that caused me, a pregnant woman, immense and unnecessary distress.
Furthermore, the Branch Manager, Nonkululeko, has demonstrated complete incompetence in resolving this. Instead of addressing the ******** block on my account, she is making unreasonable and obstructive demands. I am being told to provide "proof of payments" for my own legitimate funds and am being sent away to get an affidavit. This is a blatant attempt to frustrate me and delay access to my money, which I require for urgent medical and logistical needs.
As a client, I should not be subjected to ************ tactics and incompetence when trying to access my own assets. I demand that Capitec Head Office intervene immediately, lift the ******** restriction on my account, and take disciplinary action against both Zee and Nonkululeko for their unprofessional conduct and bad-faith treatment of a client.
Branch: Dobsonville
Staff involved: Zee (Consultant) and Nonkululeko (Branch Manager)