Horrible service, I wish I could speak to the CEO or MD, shame on your company

why do I have to type such bad reviews every week? last week same story a lady from complaints team called me I was sure she was getting to the bottom of this , I received missed calls and I assumed she was returning my calls, she said she would mail me , I went back to the original complaint sent a message and still no feedback>? I am annoyed with the lack of service of follow up. I still need answers with my application