Horrible service/ GET YOUR FACTS RIGHT Capitec

I never owed Capitec bank during the time I was under administration and I was cleared on 22 March 2018, to my surprise when I was checking on my app if I could qualify for the credit, the app showed that I could not qualify due to debt review, I called Compuscan/ Experian since Capitec claims to get the information from them, they said there was no reflection of me being under debt review. Where does Capitec get their information then if not at Experian/ Compuscan? When I called Capitec's head office I was transferred to 5 different people who could not answer why I was still showing as I'm still under debt review...