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Peter M
1 reviews | Active since Jul 2019
03 Mar 2025, 15:21
Horrible service from the debt review department
I'm beyond frustrated with Capitec.I'm a debt counselor and Capitec is busy terminating my clients under debt review. I've sent proposals, reminders and escalations without success.They just not responding. What's worse is that you cant even called them because they've closed the debt review contact center, They claim to be dealing with emails only, which they don't bother replying to. The clients are fighting with me as we speak.
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Replies (3)
Capitec Bank's replyOfficial
03 Mar 2025, 16:52Good day Peter,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply03 Mar 2025, 16:52
Official
Good day Peter,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
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Peter M's updateReviewer Update
05 Mar 2025, 08:28In true Capitec style,I'm still waiting for the agent to call,while my client and I continue to suffer.Im not surprised anyway considering they've ignored me for months
PM
Peter M's update05 Mar 2025, 08:28
Reviewer Update
In true Capitec style,I'm still waiting for the agent to call,while my client and I continue to suffer.Im not surprised anyway considering they've ignored me for months
PM
Peter M's updateReviewer Update
05 Mar 2025, 09:38So the agent called me now. Unfortunately he was not competent to help me because he clearly has no understanding of the debt review process. So Capitec basically got a call center agent to call me as lame attempt AT PR.I was expecting a call from someone from the debt review department who will understand my issue and resolve it.This is what the agent said:
- The debt review department doesn't speak to debt counselors because of the Popi Act
- I must send an email so that my issue can be resolved. This is the same thing I've been complaining about,they not replying to those very same emails
-The client must go to the branch and speak to someone from the debt review department. They will explain yo the client what is required.I didn't know there was a debt review department in branches and what is it that they going to explain to the client that they can't explain to me.Afterall,I just need a proposal response
- If I don't like the feedback that he's giving me,I can take it up with the OMBUDSMAN
That's Capitec for you.
I'll explore other options,including the media
They must be called out because people are suffering with debts but they're unwilling to help.
- The debt review department doesn't speak to debt counselors because of the Popi Act
- I must send an email so that my issue can be resolved. This is the same thing I've been complaining about,they not replying to those very same emails
-The client must go to the branch and speak to someone from the debt review department. They will explain yo the client what is required.I didn't know there was a debt review department in branches and what is it that they going to explain to the client that they can't explain to me.Afterall,I just need a proposal response
- If I don't like the feedback that he's giving me,I can take it up with the OMBUDSMAN
That's Capitec for you.
I'll explore other options,including the media
They must be called out because people are suffering with debts but they're unwilling to help.
PM
Peter M's update05 Mar 2025, 09:38
Reviewer Update
So the agent called me now. Unfortunately he was not competent to help me because he clearly has no understanding of the debt review process. So Capitec basically got a call center agent to call me as lame attempt AT PR.I was expecting a call from someone from the debt review department who will understand my issue and resolve it.This is what the agent said:
- The debt review department doesn't speak to debt counselors because of the Popi Act
- I must send an email so that my issue can be resolved. This is the same thing I've been complaining about,they not replying to those very same emails
-The client must go to the branch and speak to someone from the debt review department. They will explain yo the client what is required.I didn't know there was a debt review department in branches and what is it that they going to explain to the client that they can't explain to me.Afterall,I just need a proposal response
- If I don't like the feedback that he's giving me,I can take it up with the OMBUDSMAN
That's Capitec for you.
I'll explore other options,including the media
They must be called out because people are suffering with debts but they're unwilling to help.
- The debt review department doesn't speak to debt counselors because of the Popi Act
- I must send an email so that my issue can be resolved. This is the same thing I've been complaining about,they not replying to those very same emails
-The client must go to the branch and speak to someone from the debt review department. They will explain yo the client what is required.I didn't know there was a debt review department in branches and what is it that they going to explain to the client that they can't explain to me.Afterall,I just need a proposal response
- If I don't like the feedback that he's giving me,I can take it up with the OMBUDSMAN
That's Capitec for you.
I'll explore other options,including the media
They must be called out because people are suffering with debts but they're unwilling to help.