PE
Pearl E

1 reviews | Active since May 2016

29 Jan 2021, 11:45

Horrible Service from Stanley at Kolonnade

Really??!! Horrible service from Stanley at Kolonnade

I’ve banked with Capitec for so long and one of the reasons I don’t leave is because of awesome service especially at Kolonnade which is my home bank for YEARS!!!

Today I’m excited to transfer my first deposit for my place and I’m welcome with rude Stanley who is not interested to help.

Told me I can do the transaction on the app only for the app and their systems to be down.

I’m highly disappointed because I’ve always received great service and now your app is down and I needed to make the transfer by midday arg! Now your systems are down.

If Stanley had assisted me nicely I would have been done on time because your systems were still up when I went

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Jan 2021, 11:49
Official
Good day Pearl

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank