Horrible service from Natasha complaints department

I’m not getting any joy from Capitec bank , their internal client ****med me in December now I’m being told I must get a court order , what have they done on their side as no concrete feedback has been communicated to me , this T Mtolo continues to scan other people , is Capitec bank made for people to suffer , why must I get a court order when they can see the funds we transferred ,how dare she sends me smses saying case is closed when I’m not happy as a customer ?