Horrible service from ***** department

Capitec's ***** department is absolutely unacceptable! I reported my incident over two weeks ago and submitted all the documents they requested. I've been calling repeatedly for an update, but every single time, I end up talking to a different consultant who has no clue what's going on, even when I provide the incident number. I was told to go back to the branch and resubmit the same documents, which I did, but still, no one can give me any feedback! Now, they can’t even see any record on their system showing that I followed their instructions and went back to the branch. This is beyond frustrating! All I want is a simple update, but it seems like no one at Capitec cares enough to provide one!