horrible service from Capitec, non responsive client care.

Item: Capitec Bank
Rating: 1
Author: Bashkiren N

I have been a Capitec Client for over 15 years, my account was one of the very first accounts to be opened.

Capitec promotes Live Better, but how are we supposed to better ourselves if the bank wont assist us to do so.

I have been sending numerous emails to Capitec credit department since Monday, the 29th of January 2024, and have yet to receive any feedback, all i get is an automated response stating that my query will be resolved in 24 hours, but nothing.

I am seriously considering moving my account to a better bank.

I have been promoting Capitec with all my friends and colleagues, and even got my wife to switch to Capitec, but not any more.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

02 Feb 2024, 19:22

Good day Bashkiren

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply02 Feb 2024, 19:22

Official

Bashkiren N's updateReviewer Update

14 Feb 2024, 12:20

Absolute waste of my time. I have alrewdy moved my account to FNB. This account will be closed on the 19th of February 2024.

Bashkiren N's update14 Feb 2024, 12:20

Reviewer Update

Absolute waste of my time. I have alrewdy moved my account to FNB. This account will be closed on the 19th of February 2024.