Horrible service from Capitec.

Money was ****** from my account. phoned Capitec straight away as soon I received the notification. I spoke to a woman called Letethu Mabandla. Firstly she said she couldn't see on my account that any money was taken, but I was literarily looking at the transaction on my mobile app and could see the transaction, I asked her a series of questions and she did not make much sense, then I asked her to block my account. She then said she would and I would receive a notification. I immediately moved the money out of the account just to be safe, Its been a few days later and my account is still not blocked, and nobody has followed up with me regarding the ***** that took place, debit orders are about to go off, but I'm scared to put money in the account as im not sure if more money will be ******.

This really makes me angry, not the service I'm use to from Capetic. Swak man.