Horrible Service from Capitec Bank

I did the Send money option to my phone, then went to draw the money. The machine did not dispense the money, I got a slip stating Cash collected is 0.00. I then went to the Branch (Woodstock Capitec), and was told the investigation takes Maximum of 48 hours. It is now past the 48 hours and I contacted the bank and was told there is no feedback yet. I phone about 3 times with no luck. I have even run out of Airtime. My case number is ***1. I want my money.