Horrible service from Capitec Bank

I am appalled at the level of incompetence Capitec bank has. On the 8th of August 2024 I decided to renew my vehicle license disk via the capitec app & I truly regret that decision till date. I did filled in all the required details & capitec charged me R663. 00 in total. To this day, for over a month, my vehicle license disk has not been delivered. I have never received an sms or email to state when the delivery will arrive. It's been over a month, I'm getting stopped by metro cops all the time on the road because even my grace period has lapsed. I'm constantly explaining & fighting my way out of getting fines for an expired license disk. The first consultant I spoke to from Capitec bank said they'll escalate the matter & il receive a reply in 36-48hours. And did I receive any reply? Nope, he basically **** to me. Today I called in again & spoke to a different consultant & to my surprise the matter had not been previously escalated, and only now they want to escalate it, meaning more unwarranted delays while I'm pleading with metro cops everytime I have to drive somewhere. I am disappointed and appalled at the service capitec bank is offering. They should just refund my money back so I can go pay my vehicle license disk at a post office or license department as i did the previous year. I'm even moving to a different bank going forward because this bank is a joke, just uncalled for & very unprofessional.