HORRIBLE SERVICE FROM CAPITEC AND HAMMOND POLE

On the 14th of September 2018, i contacted Hammond and Pole inc requesting a settlement amount on behalf of their client Capitec Bank, same was sent to me and I made payment, a week later, i received a call from some Rude lady by the name of Nompumelelo Mazive telling me that the amount that there was a mistake with the settlement amount that was given to me and thati still have to pay R2400 more on top of the amount that i had already paid. i then contacted the gentlement who gave me the settlement amount, who then told me that there is just a mistake and i must contact his senior Ms Erasmus Raischer who then sent me a paid up letter. A day later i recived another email indicating that my account has not been paid up, i contacted her again and she transferred me to a lady by the name of Vicky Geyer who then referre someone to contact, then i got a call from Dandre Diedericks who insulted and was also rude towards me. he also said that there was mistake on the amount that was given to me however i have to suffer the consenquences.