Horrible service from capitec

I have transferred money into a wrong account on the 10 October 2020,I called capitec call center immediately and the money was auctioned on hold, then the consultant told me ,she will try to get hold of the person I transfer money to, I ask why because it shows that that money belong to me and it shows from my statement that I really did transfer the money,she answers by saying they need to get permission from the owner in other to reverse the money. Unfortunately her phone was on voicemail. The following day I went to the nearest branch, same thing occurs ,the third day I called again her phone is still on voice mail, fourth day I went to the branch ,phone is on voicemail,.then I asked what if she is no longer using this contact, the said if the can't get hold of her ,the is nothing they can do.i was adv8 to go to small claims court or open a case. I then went to small claims court, I explained this confusing situation that I don't understand why capitec can't reverse, they just put it on hold. The answer I got from small claim court is that am not the only one that capitec send ,they like doing that and the court can't help as is the bank meter. I then went to police station, they just said I should do affidavit. I returned to the bank with affidavit still I didn't get any help.

Does this mean I am ****** by capitec bank,as I did what they asked me to.capitec why can't you reverse my money that's my money,you can't freeze the money and say you must call the owner to get permission.