Horrible Service from Capitc Bank

Horrible service from Capitec Bank

I have a access facility of which I was told when I deposit money in the account I can re use the funds. To my surprise October debit order went to Capitec and the money did not reflect on the account. November debit order again went to Capitec funds are not there. Total Amount of R3000 now I need to use the funds as per their agreement. I went to the branch I was told funds will reflect. I called call center I was told by collection that they dont know why funds aren't reflecting because they can see the funds in their side.I need the funds into the account so I can re use them urgently.