Horrible service for ***** query

The bank is very ***********. I logged a ***** query a week ago and I haven't been able to receive any feedback in regards of the query. I'm also failing to understand how different consultants tell me different information Everytime when I follow up on the query and yet it is the same reference that they are using. Capitec is the worst and most unsafe bank to use, the service is horrible and it is a dreadful process when you have logged a query with them for their weak security systems that they have in place for their banking system.