Horrible service for a mourning family

The kind of service capitec funeral cover gives to mourning people is horrible. My brother died due to unnatural death after they did operation on him at Leratong hospital and we have sent everything that was needed for the claim to capitec, however we are still not being assisted. We are still owing the funeral parlour as we were expecting payment from from capitec which till today is not paid.my mother is in hospital due to the stress of receiving calls daily from the funeral parlour. Capitec is now telling us that they want posmotem results which we can only get after 3 months. we asked for copy of dockets from the police station and letter from forensics was attached. Our only hope was capitec funeral cover pay out to pay for the funeral costs. Is this how you treat your clients who relies on your service??? HOW ARE WE SUPPOSED TO GRIEVE FOR OUR BROTHER WHILE ON GOING THRU THIS FINANCIAL STRESS. WE ARE ON A PONT WHERE WE NOT SURE IF WE SHOULD CONTINUE WITH THEIR POLICY OR GO TO ANOTHER SERVICE PROVIDER. any client who was interested in getting a policy from capitec be aware that they can dissapoint you just like that. They don't bring peace of mind by stress only!!!