Horrible service, emails doesnt get answered and requests get resolved when they feel they want to

On the 23rd of September and again yesterday (27th) i sent Capitec Centralised Collections an email.

Why they have this service God only knows because they are pathetic at getting back to me (and you and everyone) that has a querry that needs attention.

I dont know if it is because I insist on being rep**** to by email or if it is just because they are really **** at their job.

I have a loan, the interest of my loan exceeds more than half of what I am paying in a month.

I want a full breakdown... So either someone is very stupid and dont know how to do this or my querry (or incident) is just too much for them to give attention to.

This review will result in someone phoning me and telling me just how very sorry they are etc etc etc... I'm so ****** gatvol. I dont want a call. I want to see what it is I am paying for month in and month out.

After paying R3509.13 for the last 10 months (R35 091.3) my principle debt has only come down with around R13 000.

So now go sit behind your computer and do your ****** work