Horrible Service

Hi, I'm Mateboho Ndumo and I have an account with Capitec, so this morning around 11h10am I was at Vanderbijlpark branch to deposit my cheque, as I enter the lady asked me how can she help me, I told her I want to deposit, then she asked me to take a sit on a chair next to the door since I was using crutches, so they were calling numbers to assist people and I asked that lady why she did not give me a ticket, she said because the person (Charlotte) who is supposed to assist me is busy cleaning the floor she will assist me when she's done, then I asked why must I wait for someone who is cleaning why can't they take me to another teller, they said she's the only one handling deposit, My question to Capitec, why can't you hire a general worker? Why must one person do deposit and cleaning ? Is it because most clients are black people? I felt disrespected by Charlotte and Capitec, After waiting for her to finish cleaning, while she was trying to assist me, the machine was not working, I had to drive back to Vaal mall branch to deposit my cheque, AGAIN AT VAAL MALL BRANCH, the lady at the door asked me not to stand on queue she will assist me because I'm using crutches, she took my ID and cheque and went at the back, I told her I need special clearance on that cheque, she said she will do it, she came back after some time without a proof of deposit and told me I will receive an sms, I'm still waiting for that sms.

Regards M Ndumo *** ***