Horrible service

I have a credit card and personal loan with Capitec Bank. My playdate is the 25th. Over the past three months Capitec has repeatedly tried to debit my account before my playdate. They then report late payment to the credit buro.

I have repeatedly requested the debit date to change to month end to ensure funds are available. They refuse to do this citing that my employer is registered as paying me on the 22nd. I must supply proof of lay date. What must I supply Capitec?

You have access to my payment history. You do a credit check every single time you allege my payment is late and then update that pay late.

WhatsApp chats, emails and even telephonic requests are ignored.

Change my debit date to month end. This will ensure funds are available when you debit my account. How come the credit card is no issue?

The first consultant on WhatsApp yesterday was extremely rude and unhelpful. Continuously saying I must supply proof of pay date, which is my salary slip that indicates pay date as last day of them month. Yet Capitec has access to my history?!

Change my debit date!