Horrible service

I called capitec on the 20th of September 2021 in the afternoon and I spoke to a lady and asked her to send me my bank statement as I didn't have my phone with me. I have done this before and it took a few minutes to get my statement but not this time as I am still waiting for the statement to be sent the annoying part is that I have been charged for something I didn't get my account number is *** I am very disappointed and want to know why you charged me for something I didn't get i no longer need the statement I made alternative arrangements CANCEL the fee you charged me you *********** horrible and disgusting