Horrible service

I'm awaiting my salary from abroad and it came through Capitec for the first time. Worst nightmare ever, I spoke to the person called Zikhona on the 27th July which was the day my salary was already in Capitec's account. I asked her if she could please check what is causing the delay as that should have been released already..she told me there was nothing needed as international payments take 3 to working days I told her I know mine takes three and she still insisted that it takes up to seven days I asked her if she was not going to check if I need to do anything on my end and she continues to be rude and unhelpful, she then asked for my ID number as if she was talking to a 2 year old..I them told her to put me through to someone who is willing to help as I didn't like her attitude. She gladly sent me back to the queue and I got through to Vinchanzo Mostert who was friendly, professional,knowledgeable and patient with me. He explained the procedure to me end ensured that I received the email before he put me through to the the forexSI department. I didn't get any joy there because I needed to get someone to guide me through the form but I have up while holding on for that department. I then went to the Reade route branch where Dimpho had to run around with the form trying to get people for assist is with having the forms filled in since we were not getting through to ForexSI by phone. We eventually gave up and sent the forms through to them and they said they want them filled in and sent which shows that the person did not open the attachments.

We received the incident numbers and that's it. I had to go to the Protea Glen branch for assistance this morning yet they also didn't win as the dpt works Monday to Friday till 5 pm.

I do not have my salary as we speak and I have debit orders that are busy bouncing from my other back account because I didn't transfer the amount on time...I hope I will not inccure any charges because Capitec is withholding my salary.

My colleagues also experienced such an experience as well and this is really ridiculous and I also have responsibilities with that salary.

I'm also going to close this accra d go back to the other back as they approve such on the App and the process and service is up to standards.

I need my salary transferred into my account by Monday please. I need to pay rent,school transport and other depts by then.