Horrible service at Siyabuswa Mall

I am very upset with the service I received from Capitec Bank at the Siyabuswa Mall branch. I went in today to report a withdrawal I made at Sasol on Lavender road. When I went to the branch, I was given a ticket number 30 with no estimated waiting time but that was not a big concern. Different ticket numbers were called to different departments until my number was close. Ticket 28,29 and 31 were called but mine was never called. I asked the Bank Better Champion, Keletso why my number was skipped and she advised that I am still queued and that I should sit down and wait for my number to be called which I did, until I realised that we were in the 50s to which I asked the service consultant as to how the system works and she advised I should “complain” at the door which I did. Their solution was to give me a new ticket which was now in the 80s and no apology was offered neither was there an alternative solution offered for my query. I left the branch very upset because they refused to assist. There were people that came in, skipped the queue because they were people they knew. There were other people complaining about the service received from the staff members and how they seem to to not care. Please do something about this as this will damage the reputation of the brand and cause the company great loss.

Blantina Selokela ***