Horrible service at Capitec Westgate Mall

My husband went to Capitec Bank Westgate Mall this evening to load the banking app as he received a new mobile phone, immediately the lady at the door refused me entry saying that I haven't been screened I told her to screen me she then without looking at me refused and said "No you can't come in" I told her I was also a Capitec client she once again without any acknowledgement or explanation said No. Covid19 is no excuse to be rude or abrupt with clients the bank was empty I had a mask on, having worked in the customer service industry for over 15 years I find this behaviour unacceptable one would think that with the amount of money your establishment makes you would invest in proper etiquette and manners!!! That's no way to speak to customers this is not the first time this happened at this branch with the same lady my mother has had a similar experience if you do not enjoy working with people find another job! I would like a manager to contact me regarding the disciplinary steps taken you are going to lose a lot of loyal customers with this abrupt and rude woman being the first point of contact for your business.