Horrible service at Capitec Bank

Capitec is one useless bank when you need them the most. I bank with Capitec and have a funeral cover for myself, my parents and one aunt. My aunt passed on I called their customer care number and spoke to Akhona who hung up on me because I couldn't confirm whether I am registered on cellphone banking or not. This was after I told her that I never used cellphone banking before so even if I was registered by the branch I wouldn't be sure. I answered all other security questions correctly and I could not be assisted because I couldn't confirm whether I am registered for cellphone banking or not. I called again and was assisted by Zintle who also advised me to guess the answer between Yes or No otherwise she won't be able to assist me.

That's enough I am moving to discovery bank. Keep your cheap bank charges and your horrible service.