Horrible service @ Capitec Bank 🏦

I'm really unhappy with capitec service There was a **** and I kept getting charged on my virtual card even tho I stopped the card Then I was told to go into the branch which I did Then they told me the unlinked the card from my account and everything should be fine

But I kept getting charged for limit exceeded transactions as I had set the limit to zero

I don't understand because the second branch said that it had to be cancelled on the other side as it shows as a subscription But that's why I used a virtual card to be safe and that my normal card details cannot get leaked Even tho the card was stopped and unlinked no one could help me

I closed the account they didn't even care